Returns Policy

RETURNS

We are happy to offer a refund for items returned within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it, including in the original packaging. The security tag on the item must still be attached and not have been tampered with.

In the interests of product safety and fraud prevention, any item that arrives back at our returns warehouse that has a security tag that shows evidence of tampering will not be refunded and will be destroyed.

Provided all the terms of the policy have been satisfied, we are happy to offer a refund for items returned within 14 days of purchase. The amount refunded will only apply to the actual amount paid for the returned products. Refunds will not be issued for shipping costs.

The original delivery note must be included in your return package so as to facilitate with item allocation to the correct customer account.

In all instances, please email support@total-eyewear.com to request a return. If you ship a return without first emailing us then it may not be allocated to your account when it arrives, and therefore will not be processed correctly. 

Gift Vouchers are non-returnable.

Please do not send your purchase back to the manufacturer.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@total-eyewear.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them, the original buyer must request the return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For returns being sent to the UK from abroad all customs, taxes, charges and fees must be pre-paid by the sender. Total Eyewear will not pay these charges and your return will be held at customs and thus not processed or refunded. For all items, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. No returns will be processed for items that never arrived to the warehouse. 

Please ensure you have added both support@total-eyewear.com and info@total-eyewear.com to your safe senders list in your email account to prevent our emails to you from getting lost in your junk/spam folders.