Delivery
Delivery
UK Orders
We aim to process and dispatch all orders within 24 hours of checkout. There may be occasional delays to this timeframe due to circumstances outside of our control, however you will receive an email confirming dispatch as soon as the item(s) have left our warehouse.
All UK orders are sent via Royal Mail tracked services. A tracking number will be provided once your order is dispatched. The item(s) will require a signature upon delivery, if you are not able to receive delivery please use the links on the Royal Mail website to manage your delivery.
If the item is returned to us by the carrier due to them being unable to complete delivery, you may contact us to request a refund but the the shipping costs incurred will not be refunded.
For All International Orders (Non-UK)
All international orders are dispatched from the UK via Royal Mail. Where available, we use Royal Mail Tracked services with a signature upon delivery. For territories where this service is unavailable, we will use another Royal Mail International Service.
The customer is responsible for all Customs, Duties and Excise fees. All orders are sent Delivery Duty Unpaid (DDU), which means the recipient will have to pay any associated fees before they can take delivery (your local shipping service will contact you to arrange payment).
Total Eyewear is not responsible for any international fees including, but not limited to: VAT, Customs charges, Import charges, etc.
Any items where the fee has not been paid may result in the shipping service returning the product to Total Eyewear. If this is the case then you may contact us to request a refund, but any costs incurred (whether that be shipping, admin, or other) by Total Eyewear will not be refunded.
We do not currently ship to the EU, USA or US Minor Outlying Islands, due to the requirements of those territories for the importation of sunglasses.